Information for Club Bookings

Please ensure that you have fully read and understood the terms of conditions of hire included on your booking form. Payments for hire are made by Direct Debit and we will collect a full month’s hire charge on the 1st of each month as communicated on your Direct Debit Schedule.

Information for Adhoc/Event bookings

Please ensure that you have fully read and understood the terms of conditions of hire included with your booking form. Payment for the facility hire should be made by BACS, you will receive a booking confirmation in advance of your booking and have 7 days to raise any queries before the invoice is raised. We require all invoices to be paid 14 days in advance of hire and payment must be received in full before the date of your event.

How do I report any problems with my booking?

We hope you enjoy your booking, however should you experience any issues please let us know in a timely manner so we can investigate and address the issues raised. The quickest way to do this is by email to Bookings@Active4Today.co.uk

What if I need to change the personal details relating to my hire?

From time to time telephone, email and address details can change. To keep your hire details fully up to date you can complete a change of details form on our website.

What about Risk Assessments?

As per your booking terms and conditions - It is your responsibility to create and maintain an up-to-date Risk Assessment for your session. Please use our HIRERS BLANK Risk Assessment (PDF File, 124kb) to help with this.

Where do I locate Basic First Aid?

As per your booking terms and conditions you should ensure coaches are suitably first aid trained and carry their own First Aid kit in line with your club/governing body guidelines. Please ensure you use the online Accident/Incident Form immediately after an incident has occurred.

Completing an Accident/ Incident Form

Please ensure you fully complete an accident/incident form for every accident/incident that occurs during your hire at this venue. All accident forms must be completed and reported within 48hrs of occurrence. Click here to access the form

Who do I contact in an emergency?

Accident/incident
After addressing the accident/incident and calling any emergency service needed, please email bookings@active4today.co.uk or call through to Newark Sport & Fitness Centre on 01636 655781.

In case of Fire
Please ensure your and your group's safety by evacuating to the Fire meeting point in the carpark, before calling the Fire Services (999) and Active4Today (01636 655781 / 655780)

If you have any other questions, please get in touch bookings@active4today.co.uk